Two adult children inherited their late father's 2-bedroom home in Lansing. Their father had struggled with hoarding for decades. The house was packed floor to ceiling with newspapers, magazines, boxes, and household items accumulated over 30+ years. The City had issued warnings about exterior conditions. The siblings felt overwhelmed, embarrassed, and didn't know where to start.
We approached with empathy — no judgment, no pressure. We evaluated the property from accessible areas and information the siblings provided. Made a fair cash offer that included full cleanout. The siblings took a weekend to retrieve family photos, documents, and a few heirlooms. After closing, we brought in a professional cleanout crew and managed the entire remediation — sorting, hauling, and disposal.
Closed in 21 days (extended timeline per siblings' request). Full cleanout completed. City issues resolved. Siblings received fair value without the burden of clearing decades of accumulation.
Compassion matters. Hoarding situations involve real emotional weight. Rushing the family doesn't work — we extended the timeline so they could process at their pace. The key was removing the biggest stressor (the cleanout) from their plate entirely.